Refund and Cancellation Policy

Effective Date: July 8, 2026
Last Updated: July 8, 2026

At GrowthScale Marketing , we strive to deliver data-driven, high-converting digital marketing solutions tailored to your business needs. Because our services are structured around professional consultations, custom web development, and digital campaign execution, our refund and cancellation operations follow strict industry-standard protocols.

Please review our policy thoroughly before onboarding or purchasing any professional growth audits.

1. DIGITAL MARKETING & CONSULTATION SERVICES

Execution Strategy: All professional services—including E-Commerce Web Architecture setup, Meta Ads Management, 3-Stage SMM Funnel Design, and Search Engine Optimization (SEO)—are service-oriented and labor-intensive digital deliverables.

Non-Refundable Policy: Once work has commenced on your digital infrastructure, web development wireframes, or custom ad campaign setup, fees paid are 100% non-refundable. This is due to the non-retrievable nature of digital marketing assets and professional consulting hours invested.

2. SERVICE CANCELLATIONS

Project Pauses & Terminations: Clients retain the right to cancel or pause ongoing digital marketing retainers or monthly ad management services

]Notice Period: To successfully pause or cancel an active marketing contract, a formal written notice must be submitted via email at least 14 business days prior to the next billing cycle.

Completed Deliverables: Any development or advertising milestones completed prior to the cancellation notice will be billed in full according to the project roadmap constraints.

3. THIRD-PARTY TOOLS & ADVERTISING BUDGETS

Ad Spend Adjustments: Please note that GrowthScale Marketing does not control or process payments for third-party platforms. Any capital spent directly on Meta Ads Manager, Google Ads, premium hosting solutions, or specialized automation webhooks is processed by their respective platforms and is completely non-refundable by our agency

4. CONTACT & SUPPORTIf you have any questions regarding your service contract, project milestones, or specific invoice queries, please reach out directly to our billing department:

GrowthScale Marketing

Email Support: billing@growthscalemarketing.com